Question 1

Is it safe to let SuperCarto handle my groceries?

Accepted Answer

Nothing is ordered without your explicit approval — that's true every single week, not just when you're new to it. SuperCarto builds a basket, but it's just a proposal until you review it. You see exactly what's in it, what it costs, and what changed from last week, then you decide: approve it, swap something, or skip the week entirely. SuperCarto never has your card details and never places an order on your behalf — you always check out directly with Woolworths or Coles yourself.

Question 2

What is Tell a Mate?

Accepted Answer

Every SuperCarto member gets a personal invite link. Share it with a friend, and if they join through it, you're both connected in the app going forward. It's simple by design — no points system, no tiers to climb.

Question 3

Which stores do you compare?

Accepted Answer

Woolworths and Coles, item by item, every week. Not a general "which chain is cheaper" comparison — see the Coles vs Woolworths page for why that question doesn't actually have a stable answer — but a genuine per-item price check against what's actually in your basket. Some weeks that means more items come from Woolworths, some weeks Coles, most weeks a real mix of both.

Question 4

What if I need something different this week?

Accepted Answer

Your basket is a starting point, not a fixed order. Add anything that's missing, remove anything you don't want, or swap a suggested item for one you'd rather have. Every change you make also teaches SuperCarto more about what your household actually buys, so future baskets get closer to right without you having to correct the same thing twice.

Question 5

Can I skip a week or cancel?

Accepted Answer

Yes to both, and neither requires talking to anyone. Skip a week with one tap if you're travelling or just don't need a shop. Cancel anytime from your account settings — no lock-in period, no retention call, no hoops.

Question 6

How much can switching supermarkets actually save me?

Accepted Answer

Less than you'd think, if you're only comparing Woolworths and Coles head-to-head — across a full weekly shop, the two tend to land close to each other overall. The bigger, more reliable savings come from two other places: switching everyday items to home brands, and shopping at Aldi where it makes sense for your household. SuperCarto already flags home-brand swaps worth making as part of your weekly basket — it's not a separate step, just part of what gets checked automatically.

Good ones. Answered.